Privacy Policy
Welcome to Speak10XBetter Ltd. ("Speak10XBetter," "Company," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, register for our coaching or training programs, book appointments, make payments, subscribe to our communications, or otherwise interact with our services.
By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We CollectClause Ref: P1
We may collect the following categories of information:
Personal Information This includes information you voluntarily provide, such as: • Full name • Email address • Phone number • Company or organization • Job title • Country or location • Billing information • Payment confirmation details • Information submitted through contact forms • Coaching applications • Survey responses • Any correspondence you send to us
Coaching and Training Information When you enroll in our programs, we may collect information related to: • Public speaking goals • Leadership development objectives • Executive communication challenges • Course progress • Assessments • Feedback • Session notes • Coaching records • Recordings of online sessions where applicable and with appropriate notice
Technical Information When you visit our website, certain information may be collected automatically, including: • IP address • Browser type • Device information • Operating system • Website pages visited • Date and time of visit • Referral source • Website usage data • Cookies and similar tracking technologies
2. How We Collect InformationClause Ref: P2
We collect information when you:
• Visit our website • Complete a contact form • Book an appointment through Calendly • Purchase coaching or training services • Subscribe to our newsletter • Participate in webinars, workshops, or online events • Contact our support team • Interact with our emails or marketing communications
3. How We Use Your InformationClause Ref: P3
We use your information to:
• Deliver coaching, consulting, and training services • Schedule appointments • Process payments • Provide customer support • Respond to inquiries • Improve our website and services • Personalize your learning experience • Send important service-related communications • Send newsletters and marketing communications where permitted by law • Monitor website performance • Detect fraud and unauthorized activities • Comply with legal and regulatory obligations
4. Analytics and CookiesClause Ref: P4
We use cookies and similar technologies to improve your experience on our website.
Our website currently uses Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the website, browser type, device information, and general geographic location. This information helps us improve our content, website performance, and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
5. Payment ProcessingClause Ref: P5
Payments for our services may be processed through one or more secure third-party payment providers.
Our current payment methods include: • Direct Bank Transfer • Flutterwave
From time to time, we may introduce additional payment providers or discontinue existing ones as our business evolves.
We do not store your complete debit card, credit card, or banking credentials on our servers. Payment information is processed securely by the applicable payment provider in accordance with their own privacy and security policies.
6. Appointment SchedulingClause Ref: P6
We use Calendly to enable clients and prospective clients to schedule coaching sessions, consultations, and meetings.
When you book an appointment, Calendly may collect information including your name, email address, phone number, selected meeting time, and any information you choose to provide.
Information submitted through Calendly is processed in accordance with both this Privacy Policy and Calendly's own privacy practices.
7. Sharing Your InformationClause Ref: P7
We do not sell your personal information.
We may share information only with trusted third parties where necessary, including: • Website hosting providers • Google Analytics • Calendly • Flutterwave • Banks involved in processing direct transfers • Future payment service providers engaged by Speak10XBetter • Email communication providers • Professional advisers • Government or regulatory authorities where required by law
These providers are permitted to use your information only for providing services on our behalf or as otherwise required by law.
8. International Data TransfersClause Ref: P8
Speak10XBetter serves clients from multiple countries.
As a result, your personal information may be transferred to, processed, or stored outside your country of residence.
Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.
9. Data SecurityClause Ref: P9
We implement appropriate administrative, technical, and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
10. Data RetentionClause Ref: P10
We retain personal information only for as long as necessary to: • Deliver our services • Maintain client records • Comply with legal obligations • Resolve disputes • Enforce agreements • Improve our services
When information is no longer required, we securely delete or anonymize it where appropriate.
11. Your Privacy RightsClause Ref: P11
Depending on your location and applicable law, you may have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Restrict certain processing activities • Object to processing • Withdraw consent • Request a copy of your information in a portable format • Lodge a complaint with your local data protection authority
We will respond to valid requests within the timeframe required by applicable law.
12. Children's PrivacyClause Ref: P12
Our services are intended primarily for adults.
We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental, guardian, or institutional consent.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
13. Third-Party WebsitesClause Ref: P13
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Marketing CommunicationsClause Ref: P14
If you subscribe to our newsletters or promotional communications, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Please note that we may still send important administrative or service-related communications regarding your coaching programs, bookings, or purchases.
15. Changes to This Privacy PolicyClause Ref: P15
We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business operations.
When changes are made, the updated version will be posted on this page together with a revised Effective Date.
Your continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy.
16. Contact UsClause Ref: P16
If you have any questions, requests, or concerns regarding this Privacy Policy or the way Speak10XBetter handles your personal information, please contact us using the contact information published on the Speak10XBetter website.
We are committed to responding promptly and in accordance with applicable data protection laws.
This concludes the official document of Privacy Policy for Speak10xBetter Ltd.
Questions regarding terms, privacy, or refunds may be directed to our support desk.