We may collect the following categories of information:

Personal Information This includes information you voluntarily provide, such as: • Full name • Email address • Phone number • Company or organization • Job title • Country or location • Billing information • Payment confirmation details • Information submitted through contact forms • Coaching applications • Survey responses • Any correspondence you send to us

Coaching and Training Information When you enroll in our programs, we may collect information related to: • Public speaking goals • Leadership development objectives • Executive communication challenges • Course progress • Assessments • Feedback • Session notes • Coaching records • Recordings of online sessions where applicable and with appropriate notice

Technical Information When you visit our website, certain information may be collected automatically, including: • IP address • Browser type • Device information • Operating system • Website pages visited • Date and time of visit • Referral source • Website usage data • Cookies and similar tracking technologies

We collect information when you:

• Visit our website • Complete a contact form • Book an appointment through Calendly • Purchase coaching or training services • Subscribe to our newsletter • Participate in webinars, workshops, or online events • Contact our support team • Interact with our emails or marketing communications

We use your information to:

• Deliver coaching, consulting, and training services • Schedule appointments • Process payments • Provide customer support • Respond to inquiries • Improve our website and services • Personalize your learning experience • Send important service-related communications • Send newsletters and marketing communications where permitted by law • Monitor website performance • Detect fraud and unauthorized activities • Comply with legal and regulatory obligations

We use cookies and similar technologies to improve your experience on our website.

Our website currently uses Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the website, browser type, device information, and general geographic location. This information helps us improve our content, website performance, and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Payments for our services may be processed through one or more secure third-party payment providers.

Our current payment methods include: • Direct Bank Transfer • Flutterwave

From time to time, we may introduce additional payment providers or discontinue existing ones as our business evolves.

We do not store your complete debit card, credit card, or banking credentials on our servers. Payment information is processed securely by the applicable payment provider in accordance with their own privacy and security policies.

We use Calendly to enable clients and prospective clients to schedule coaching sessions, consultations, and meetings.

When you book an appointment, Calendly may collect information including your name, email address, phone number, selected meeting time, and any information you choose to provide.

Information submitted through Calendly is processed in accordance with both this Privacy Policy and Calendly's own privacy practices.

We do not sell your personal information.

We may share information only with trusted third parties where necessary, including: • Website hosting providers • Google Analytics • Calendly • Flutterwave • Banks involved in processing direct transfers • Future payment service providers engaged by Speak10XBetter • Email communication providers • Professional advisers • Government or regulatory authorities where required by law

These providers are permitted to use your information only for providing services on our behalf or as otherwise required by law.

Speak10XBetter serves clients from multiple countries.

As a result, your personal information may be transferred to, processed, or stored outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.

We implement appropriate administrative, technical, and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to: • Deliver our services • Maintain client records • Comply with legal obligations • Resolve disputes • Enforce agreements • Improve our services

When information is no longer required, we securely delete or anonymize it where appropriate.

Depending on your location and applicable law, you may have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Restrict certain processing activities • Object to processing • Withdraw consent • Request a copy of your information in a portable format • Lodge a complaint with your local data protection authority

We will respond to valid requests within the timeframe required by applicable law.

Our services are intended primarily for adults.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental, guardian, or institutional consent.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

If you subscribe to our newsletters or promotional communications, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Please note that we may still send important administrative or service-related communications regarding your coaching programs, bookings, or purchases.

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business operations.

When changes are made, the updated version will be posted on this page together with a revised Effective Date.

Your continued use of our website following the publication of changes constitutes acceptance of the updated Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or the way Speak10XBetter handles your personal information, please contact us using the contact information published on the Speak10XBetter website.

We are committed to responding promptly and in accordance with applicable data protection laws.